Privacy Policy
The short version: We collect only what we need to set up your service, keep the network running, bill you, and answer the phone when you call. We don't sell your personal information. We don't sell or share your browsing history with advertisers. When the law requires us to disclose something, we'll do only what's required.
Who we are
AV Wireless Inc. ("AVISP," "we," "us," or "our") is a family-owned fixed-wireless internet provider based in Geyserville, CA, serving rural homes, ranches, and wineries across Northern Sonoma County. This policy explains what information we collect, why, and what choices you have.
Information we collect
- Account information you give us: your name, service address, mailing and billing address, phone number, and email so we can install service, schedule visits, send statements, and reach you about your account.
- Payment information: handled through our billing portal and payment processor. We do not store full card numbers on our own systems.
- Coverage and site details: the line-of-sight notes, antenna location, and equipment on your property that let us deliver and maintain your link.
- Network and technical data: the operational information we need to keep the network healthy — equipment status, signal quality, bandwidth used, and outage or trouble records. We use this to fix problems and plan capacity, not to profile you.
- Website data: basic, mostly anonymous usage information from this site (see the Cookie Policy below).
What we don't do
We do not sell your personal information. We do not rent or trade your contact list. We do not track the websites you visit to build an advertising profile, and we do not sell your browsing history. We are your internet provider, not an ad company.
How we use your information
- To install, provide, maintain, and repair your service.
- To bill you accurately and process payments.
- To contact you about appointments, outages, fire-season notices, and account matters.
- To keep the network secure and running, and to investigate abuse.
- To meet legal, tax, and regulatory obligations.
When we share information
We share personal information only with the vendors who help us run the business — for example, our billing and payment provider, our email and remote-support tools, and equipment partners — and only as needed to do their job. We may also disclose information when we're legally required to (a valid subpoena, court order, or lawful request), or when it's necessary to protect the safety of people, property, or the network. If we ever sold or transferred the business, customer records could transfer as part of that, subject to this policy.
How long we keep it
We keep account and billing records for as long as you're a customer and for a reasonable period afterward to meet tax, accounting, and legal requirements, then we dispose of them securely.
How we protect it
We use reasonable physical, technical, and administrative safeguards to protect your information. No system is perfectly secure, but we limit access to the people who need it and take security seriously.
Your choices
You can ask us what information we hold about you, ask us to correct it, or ask us to delete information we're not required to keep. California residents have additional rights under California law, including the right to know, the right to delete, and the right not to be discriminated against for exercising those rights — and because we don't sell personal information, there's nothing to opt out of on that front. To make a request, call us at 707-433-8327 or email info@avispmail.com.
Children
Our service and this website are intended for adults arranging internet service. We don't knowingly collect personal information from children.
Terms of Service
The short version: Residential service is month-to-month. We own the antenna and radio gear we install; you keep it powered and don't move or modify it. We do our best to keep you online but can't promise zero outages — wireless lives in the real world of weather, trees, and power. Pay your bill, treat the network and our techs well, and we'll do the same for you.
Agreement
By ordering or using AVISP service, you agree to these Terms, our Privacy Policy, our Cookie Policy, and our Acceptable Use Policy, along with the rates and details in your service order and our current Customer Guide & Policies. If you don't agree, please don't use the service.
The service
AVISP provides fixed-wireless internet access. Fixed wireless depends on a clear radio path (line of sight) between your antenna and one of our relay sites. Trees, new construction, ridgelines, and weather can affect a wireless link, and we'll always tell you straight whether your parcel works. Speeds are described as the plan tier you select; actual speeds can vary with conditions, distance, and how the network is being used.
Term, billing, and cancellation
- Month-to-month: residential service runs month-to-month with no long-term contract unless your order says otherwise. Business and enterprise terms are set in your quote.
- Billing: service is billed in advance through the My Account billing portal. Fees, taxes, and any one-time install charges are shown on your statement and in your service order.
- Late or missed payments: if an account falls behind, we may suspend or disconnect service after notice. A reconnect or late fee may apply.
- Cancellation: you can cancel by contacting us. Cancel before your next billing date to avoid the next charge. Any AVISP equipment must be returned or made available for pickup in good condition.
Equipment
The antenna, radio, and certain network hardware we install usually remain AVISP property. Please keep that equipment powered, in place, and unmodified, and give us reasonable access to service it. You're responsible for loss or damage beyond normal wear, and for returning our equipment when service ends. Routers and mesh gear you buy yourself are yours to keep.
Installation and access
Install requires choosing an antenna spot with line of sight and routing a weatherproof cable inside. You confirm you have the right to authorize equipment placement at the service address. If you rent, you're responsible for any landlord permission needed.
Acceptable use
Your use of the service is governed by our Acceptable Use Policy below. Violations can lead to suspension or termination.
Reliability and "as is" service
We work hard to keep the network up, and being local means we're usually nearby when something breaks. That said, no internet service is guaranteed to be uninterrupted or error-free. Outages can happen from power loss, weather, equipment failure, or maintenance. Except where the law says otherwise, service is provided "as is," and we disclaim implied warranties such as merchantability and fitness for a particular purpose.
Fire season and PSPS: our relay sites have backup power on our end, but your antenna and router still need power at your home. During a Public Safety Power Shutoff, a battery or power station keeps you online. We can help you size one — just ask. Do not rely on this service as your only means of contacting 911 during an extended outage.
Limitation of liability
To the extent allowed by law, AVISP is not liable for indirect, incidental, or consequential damages — such as lost business, lost data, or lost profits — arising from the service or any outage. Where liability can't be excluded, it is limited to the amount you paid for service during the affected period. Some states don't allow certain limitations, so parts of this may not apply to you.
Changes
We may update these Terms, our plans, and our policies from time to time. We'll post the current version here and note the update date. If a change materially affects your service, we'll make a reasonable effort to let you know. Continuing to use the service after a change means you accept it.
Governing law
These Terms are governed by the laws of the State of California, and any dispute will be handled in the state or federal courts located in Sonoma County, California.
Cookie Policy
The short version: This is a simple, static website. We use very few cookies — mainly basic, privacy-respecting analytics to understand which pages help people, and remembering your settings where it makes sense. No advertising trackers, no selling your data.
What cookies are
Cookies are small text files a website can store in your browser. They let a site remember simple things between pages or visits. Similar technologies include local storage, which works much the same way.
How we use them
- Essential: the few things needed for the site to work and to remember basic preferences. These are always on.
- Analytics: aggregate, mostly anonymous information about how the site is used — which pages are visited, roughly where visitors come from — so we can make the site more useful. We keep this light and don't use it to identify you.
We do not use advertising cookies, and we do not allow third parties to track you across other websites through this site.
Third-party tools
Some pages load helpful tools from other providers — for example, map tiles for the coverage checker. Those providers may set their own cookies or log requests under their own privacy policies when you use that feature.
Managing cookies
You can block or delete cookies in your browser settings at any time. Blocking everything may break small conveniences, but the core of the site will still work.
Acceptable Use Policy
The short version: Use your connection for normal home or business activity. Don't use it to break the law, attack others, send spam, or hog a shared rural network in ways that wreck service for your neighbors. We share airtime out here, so being a good neighbor on the network matters.
Why we have this
Fixed wireless is a shared resource. The same relay that serves your Geyserville hillside serves other homes and ranches nearby. This policy keeps the network fair, safe, and reliable for everyone on it.
What's not allowed
- Anything illegal under federal, state, or local law.
- Sending spam or bulk unsolicited email, or running an open mail relay.
- Hacking, port scanning, denial-of-service attacks, spreading malware, or trying to gain unauthorized access to any system or account.
- Distributing or storing material you don't have the right to, including pirated content and content that infringes someone's copyright.
- Forging headers or identities, or impersonating AVISP or anyone else.
- Activity that degrades the network for others, such as running equipment that interferes with the wireless link or generating traffic that overwhelms a shared relay.
Network management
We don't impose data caps or throttle your plan. To keep a shared network healthy, we may take reasonable steps to manage congestion, stop abuse, protect against security threats, and keep things fair during peak times. We'll always aim to be transparent about it.
Running servers and heavy use
Normal connected devices, cameras, smart-home gear, and work tools are welcome. If you plan to run high-traffic servers or commercial services from your connection, talk to us first about a business plan so we can provision for it properly.
Copyright
We respect copyright and respond to valid notices under the Digital Millennium Copyright Act (DMCA). Repeated infringement can lead to suspension or termination.
Enforcement
If we believe the service is being misused in a way that harms the network or others, we may contact you, throttle, suspend, or terminate service depending on how serious it is. We'd much rather call you and sort it out — we're local, after all.
Questions about these policies
We're happy to walk you through any of this. Reach the actual people who run the network:
- Phone: 707-433-8327
- Email: info@avispmail.com
- Billing & account: My Account (Billing Portal)
- Mailing: AV Wireless Inc. (AVISP), Geyserville, CA
This page is provided for general information and isn't legal advice. The full, signed terms of your service are in your service order and our current Customer Guide & Policies, available on the Guides page.