Customer Guide & Policies 2024
The full handbook: what your service includes, billing and account details, acceptable use, and the policies that keep things fair for everyone.
Guides & How-To
Everything you need to get the most from your service
Handbooks to download, plain-English explainers on how fixed wireless works, and quick troubleshooting when you just need to get back online.
Download
Customer guides
The handbooks we hand every new customer — yours to keep, in plain language.
Customer Quick Guide 2024
The short version: getting connected, restarting your equipment, basic troubleshooting, and how to reach us fast when you need a hand.
Prefer the policies in full? They also live on our Policies page.
How it works
The short reads worth your time
No jargon. Just how fixed wireless actually behaves out here, and how to plan around it.
- 6 min read What “Line of Sight” Really Means (and Why We Ask) How the radio link works, why trees and ridgelines matter, and how we solve tricky parcels.
- 8 min read Fixed Wireless vs. Starlink: An Honest Local Comparison A fair, no-spin look at local fixed wireless and satellite — latency, weather, cost, and support.
- 8 min read Staying Online Through PSPS and Fire Season Backup power sizing for your radio and router, plus a calm prep checklist for outages.
- 7 min read Eero Mesh, Done Right: Placement for Big Rural Homes Node count, backhaul, placement rules, and thick-wall realities for whole-home Wi-Fi.
Tutorials & troubleshooting
Get back online in a few steps
Most hiccups clear with a proper restart. Run through these before you call — and if it’s still down, we’re a phone call away.
- Power-cycle in order: unplug the antenna/radio power, then the router. Wait 60 seconds. Power the radio first, give it two minutes, then the router.
- Check that every cable is seated — the weatherproof cable from outside and the router’s power and network leads.
- After a PSPS or outage, confirm your gear actually has power (a battery or power station can quietly run dry).
- Still down? Call us at 707-433-8327. We’re local, so we usually already know if something’s happening in the area.
New to AVISP and not sure where to start?
Check your address first — then we’ll send the right guide for your setup and walk you through install day.